Warranty and refund

What should I do if there is a problem with my hussarde tent?

Please email us immediately at sav@naitup.com contact us on messenger (our Facebook page: NaitUp.France) or call us at 00 33 (0)9 81 86 04 93.
For emergency situations, outside opening hours, we have an on-call service who will contact you as soon as possible.

For how long is my Hussarde tent guaranteed?

Your Hussarde is covered by our manufacturer’s warranty for five years from the date of purchase. However, this warranty does not apply if a problem is caused by negligence or improper use of the tent.
In addition to the manufacturer’s warranty set out above, our customers benefit from the legal warranty against hidden defects as provided for by law.

What are the advantages compared to other solutions?

Hussarde tents are safe, spacious, practical, adaptable, scalable and innovative. They have many unique advantages while being made of high-quality, efficient materials that are both recyclable and recycled. As well as these technical aspects, there is also an after-sales service, a user community, ...

If my tent is delivered damaged, what should I do?

Before receiving your Hussarde tent, we will send you precise instructions by email how to ensure the good condition of the tent on delivery, and if there are any problems, you should refuse it. We will take care of the quick replacement of the tent. This happens very rarely, the Hussarde tents are very well protected.